Terms&conditions of sale and purchase
1.1. These terms and conditions of sale of Megaluumen e-store (hereinafter: e-shop) (hereinafter: terms and conditions) are valid when purchasing from Megaluumen e-shopfrom the Internet address https: //www.megaluumen.ee
The seller of the goods is Megaluumen OÜ (hereinafter: the seller), address Kadake tee 1-1 Tallinn 10621, registry code 10237648, phone 670 3688, e-mail address email@example.com. The terms and conditions apply to the legal relationship between all persons (hereinafter: the customer) and the seller when purchasing goods via the Megaluumen e-store.
1.2. The Seller has the right to unilaterally change and supplement the terms and conditions by publishing the new terms and conditions on the Internet address https: //www.megaluumen.ee / sales conditions. If the customer placed the order before the changes to the terms came into force, the terms and conditions in force at the time of placing the order shall apply to the legal relationship between the customer and the seller.
1.3. Before making a purchase, the customer can save, print and, if necessary, reproduce the terms and conditions, and the customer agrees to the terms and conditions of the e-store when making a purchase.
1.4. In addition to the Terms and Conditions, the legislation in force in the Republic of Estonia applies to making a purchase from the e-store.
2. PLACING AN ORDER
2.1. Orders can be submitted in the megalumen e-store either by logging in as a customer or as a guest.
2.2. The customer selects the desired goods from the e-shop and adds them to the shopping cart.
2.3. Each item in the shopping cart is booked separately for 60 minutes.
2.4. The customer chooses the place of delivery of the order.
2.6. The customer confirms the shopping cart and pays for the goods in the payment environments offered by the seller. Before paying the invoice, the customer checks that the information provided in the invoice corresponds to the customer’s actual request
2.7. After paying for the goods, the customer must click on the link “Back to the merchant”.
2.8. The seller sends an automatic e-mail to the customer regarding the receipt of the order and payment. The seller starts processing the order on the condition that the customer has confirmed the order and paid for the entire order
2.9. The seller has the right to refuse to start fulfilling the order and concluding the sales contract by notifying the customer by e-mail together with the reason for the waiver (for example, the goods could not be assembled). If the seller cancels the execution of the order and concludes the sales contract, the cost of the order will be returned to the customer immediately, but not later than within 14 calendar days. Refunds will be made to the same checking account from which the purchase was made.
2.10.After completing the order, an invoice will be sent to the customer by e-mail, by which the seller confirms that the buyer has accepted the order and by which the sales contract between the seller and the buyer is deemed concluded. If there are any errors in the invoice (unwanted goods, quantities, etc.), contact customer service immediately by e-mail or telephone.
3. PRICE OF GOODS, PAYMENT OPTIONS
3.1. The prices of all goods sold in the megalumen e-store are shown in euros and include VAT.
3.2. The customer pays the sale price of the goods and the delivery fee in full in advance for the order. Payment takes place outside the e-shop in a secure environment – when paying with a bank link in the secure environment of the respective bank and when paying with a credit card in the secure environment of Montonio AS. The seller does not have access to the customer’s bank and credit card details.
3.3. If the customer does not choose to pick up the ordered goods in the store himself, the delivery fee of the goods will be added to the sales price in accordance with clause 4 of the terms of sale.
3.4. You can pay for the goods in the megalumens indicated in the online environment of the e-store. A service fee may be added to the cost of the order in accordance with the agreement concluded between the customer and the issuer of the bank or credit card.
4.Receipt of goods
4.1. The goods can be ordered in the store or at the address indicated by the customer using the courier service
4.2.Receipt of goods from the store.
4.2.1. The goods are delivered during opening hours at the customer service information desk.
4.2.3. Goods purchased from Monday to Thursday will arrive at the customer service the next day after the sales contract enters into force. Goods purchased from Friday to Sunday will arrive at the customer service no later than on the Tuesday following the entry into force of the sales contract.
4.2.4. The goods are issued to the customer upon presentation of an identity document (ID card, passport, driving license) and order number. In the absence of an identity document, the seller may refuse to issue the goods.
4.2.5. The seller is not liable for the damage caused to the customer if, for reasons beyond the seller’s control, third parties have received a copy of the invoice or a unique order number and the goods have been received on the basis thereof
4.2.6. Upon receipt of the goods from the store, the delivery fee will not be added to the amount.
4.2.7.If the customer does not pick up the goods within 14 calendar days, the seller considers that the customer has canceled the order and the seller returns the purchase amount to the customer immediately, but not later than within 14 calendar days to the same current account from which the purchase was paid.
4.3.Receipt of goods from the parcel machine
4.3.1. Upon delivery of the goods to the address chosen by the customer, a delivery fee of 5 € will be added to the price of the goods. If the cost of the order exceeds 100 €, the delivery fee will not be added.
4.3.2. The Seller shall not be liable for any damage caused to the Customer if, for reasons beyond the control of the Seller, third parties have received a unique code for the parcel machine and the goods have been received on the basis thereof.
4.4.Control of goods
4.4.1. Upon receipt of the goods, the customer undertakes to open the product packaging carefully, without damaging the packaging and products. If the customer has damaged the packaging due to negligence, ie the product packaging could be opened without damaging it, the seller has the right to demand compensation for the decrease in the value of the product packaging upon returning the goods. If the product packaging cannot be opened without damaging / breaking, the customer is not responsible for the damaged packaging.
4.4.2.If upon receipt of the goods, the customer discovers that the wrong or defective goods have been sent to him or the goods do not reach the customer in good condition and in a sealed package, the customer service of the seller must be notified immediately.
4.4.3.The seller is responsible for the goods purchased by the customer during its transportation. From the moment the goods are received, the risk of damage or loss of the goods passes to the customer.
5. PROCESSING OF CUSTOMER PERSONAL DATA
5.1. The seller processes the personal data entered by the customer in the e-shop (incl. Name, telephone number, address, e-mail address, telephone) primarily for order fulfillment and delivery of the goods to the customer.
6. RETURN OF GOODS, WITHDRAWAL FROM THE CONTRACT AND REFUNDS
6.1. Customer has the right to withdraw from the contract without giving a reason within 14 calendar days from the receipt of the goods (except in case of defects in the product, see clause 8).
6.2. Upon exercising the right of withdrawal, the customer is obliged to return the goods to the seller within 14 days at the latest.
6.3. The customer may exercise the right to withdraw from the contract if the goods are unused and undamaged. We recommend the customer to return, return or deliver all the goods he wants at once. The direct costs of return are borne by the customer. We recommend returning the goods in the original transport packaging.
6.4.Returned goods (incl. Accessories) must be unused and undamaged. The customer has the right to inspect the goods in the manner normally allowed in the store, and the customer is responsible for the decrease in the value of the goods upon inspection if he has used the goods in any other way.
6.5. If the customer has withdrawn from the transaction, the seller shall return the purchase amount together with the delivery fee to the customer immediately, but not later than within 14 calendar days of receipt of the withdrawal application by the seller. Refunds will be made to the same checking account from which the purchase was made.
6.6. In the event of deterioration of the goods to be returned, the customer shall be liable for the decrease in value due to the use of the goods if he has used the goods in a manner other than necessary to ascertain their nature, characteristics and functioning. In order to ascertain the nature, characteristics and functioning of the goods, the customer may handle and use them only as he is normally allowed to do in the shop. If the customer has caused the deterioration of the returned goods, the seller has the right to demand compensation from the customer for the decrease in value caused by the use of the goods.
7. EXCHANGE OF GOODS
7.1. The customer has the right to exchange the goods for other goods in the store.
8. SUBMISSION OF CLAIMS AND LIABILITY
8.1. The seller is responsible for the non-conformity of the purchased goods within 2 years from the delivery of the goods to the customer.
8.2. The customer is recommended to submit a claim by e-mail to firstname.lastname@example.org or at the store’s customer service counter. The name and contact details of the customer, the date of submission of the claim, the defect in the goods and the content of the claim must be stated in the complaint, and a document certifying the purchase must be attached.
8.3. The Seller shall not be liable for any damage resulting from incorrect information provided by the Customer during the performance of the order or for any other consequences, including delays in delivery, if this is due to circumstances beyond the Seller’s control.
8.4. The seller is not liable for damages caused by improper use of the ordered goods
8.5. Disputes arising between the seller and the customer shall be resolved by the parties through negotiations. If the agreement is not reached, the customer has the right to apply to the Consumer Environment Department of the Consumer Protection and Technical Surveillance Authority (Pronksi 12 Tallinn 10117, https://www.ttja.ee ) and the Consumer Disputes Committee (Pronksi 12 Tallinn 10117, http://www.komisjon.ee ) for out-of-court settlement of a dispute or to the Harju County Court. In addition, the European Union’s Electronic Dispute Resolution (ODR) platform is available to http: // ec.europa.eu/odr